Return and refund policy
Effective date: July 26, 2025
Thank you for shopping at Ovoli. Please read our return and refund terms carefully.
30-Day Free Returns
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You may return most new, unused items within 30 days of the delivery date for a full refund.
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Return shipping is free. We will provide a prepaid label after we approve your request.
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Items must be returned in original packaging and in the same condition received, including accessories, manuals, and tags.
How to Start a Return
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Contact us at Ovolisupp@outlook.com with your order number, the item(s) you want to return, and the reason.
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We will reply with instructions and a prepaid shipping label.
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Send the package to:
Ovoli – Returns Department
77 John Street
Glasgow, G1 2BS
United Kingdom
Refund Processing
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We process refunds within 14 business days after receiving and inspecting the returned item.
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Refunds are issued to the original payment method.
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Your bank or payment provider may need extra time to post the funds.
Non-Returnable Items
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Some products (e.g., opened personal care items) cannot be returned for hygiene or safety reasons. These will be marked on their product pages.
Contact Us
For questions about this policy, email Ovolisupp@outlook.com.